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Support

We're Here to Help You.

Whether you're a couple planning your wedding or a vendor growing your business — our team is ready to support you every step of the way.

Support hours · Mon–Fri, 8AM–5PM EST

Email Support

Send us a detailed message and our team will get back to you within one business day.

support@altarai.co →

General Inquiries

Questions about the platform, partnerships, or press? We'd love to hear from you.

hello@altarai.co →

Response Time

Our support team typically responds to all inquiries within 1 business day during operating hours. For urgent vendor account issues, please include "Urgent" in your subject line and we will prioritize your request. Messages received outside of business hours or on weekends will be addressed on the next available business day.

Hours of Operation

All times in Eastern Standard Time (EST) · Toronto, Canada

Monday
8:00 AM – 5:00 PM
Tuesday
8:00 AM – 5:00 PM
Wednesday
8:00 AM – 5:00 PM
Thursday
8:00 AM – 5:00 PM
Friday
8:00 AM – 5:00 PM
Saturday & Sunday
Closed

All support hours are observed in Eastern Standard Time (EST). Statutory Canadian holidays may affect availability — we will communicate any changes in advance.

Weekend Messages

Our support team is offline on Saturdays and Sundays. If you reach out over the weekend, your message is safe and will be reviewed first thing on the following Monday morning. We appreciate your patience and will respond as promptly as possible.

What Can We Help You With?

Include one of the topics below in your email subject line to help us route your request faster.

  • ✦Account setup, login issues, or password reset
  • ✦Billing, subscription changes, or payment questions
  • ✦Vendor profile setup, editing, or verification
  • ✦Gift credit purchases, usage, or refund requests
  • ✦Category spotlight auction questions or disputes
  • ✦Couple premium access, inquiry limits, or upgrade issues
  • ✦CRM access, lead management, or technical issues
  • ✦Reporting a bug, inappropriate content, or platform concern
  • ✦Partnership, press, or business development inquiries

How to Write Us

Including the following helps us resolve your issue faster.

  1. 1

    Your account email address

    The email associated with your Altar AI account so we can locate your profile.

  2. 2

    Whether you are a couple or a vendor

    This helps us route your message to the right support specialist.

  3. 3

    A clear description of your issue

    The more detail you provide, the faster we can resolve it. Screenshots are always welcome.

  4. 4

    Mark urgent issues clearly

    Include "Urgent" in your subject line for time-sensitive issues such as billing errors or account access problems.